Orders: handling duplicate, unpaid and cancelled orders
Képesbolt is constantly evolving, so you may see new settings in the interface that are not yet shown in this video or the images.
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You'll find incoming orders under Orders. In the settings you decide when the system should warn you and when it should send reminders.
Where to find it: Settings → Order management: duplicate, unpaid and cancelled orders
Set what you need, then click Save. You need owner permissions for this. A duplicate-order warning does not itself cancel an order. As an exception, a new order with the same email and galleries within 24 hours may cancel a previous unpaid online card order when the relevant conditions are met; paid orders and orders with an invoice or proforma are not eligible.
Duplicate orders
| Setting | Default | What it does |
|---|---|---|
| Flag duplicate orders | On | Warns you when the same customer orders again from the same gallery within a short time. It only warns, it doesn't block. |
| Time window (minutes) | 1440 (1 day) | Between 5 minutes and 7 days. Orders within this window count as duplicates. |
| Match by name / Match by email / Match by phone | all On | How the system recognises the same customer. |
| Allow merging | On | Lets you manually move the items of an unpaid order into another unpaid bank transfer or cash order. |
Cancelled orders
| Setting | Default | What it does |
|---|---|---|
| Ask about closing the proforma when cancelling | On | When you cancel, offers to close the proforma invoice: archives it in Billingo, deletes it in Számlázz.hu. Issued invoices are never touched. |
| Hide cancelled orders from the main list | On | Keeps the list easier to scan. |
Unpaid orders and reminders
| Setting | Default | What it does |
|---|---|---|
| “Overdue payment” view | On | Shows late payments in a separate list. |
| Overdue after (days) | 7 days | Between 1 and 180 days. |
| Automatic payment reminder | Off | When on, the system reminds the customer automatically. You can always send a reminder manually, regardless of this setting. |
| First reminder after the order (days) | 3 | Between 1 and 60. |
| Days between further reminders | 4 | Between 1 and 60. |
| Maximum automatic reminders | 2 | Between 1 and 5. |
You can edit the reminder email in the Hungarian template and English template fields (Subject: up to 200 characters, Text: up to 3,000 characters; neither can be left empty). The system fills in these placeholders:
{customer_name} customer name · {order_number} order number · {total} order total · {pay_link} payment link · {shop} your shop name · {days} days elapsed
If you edit the text, keep {pay_link} in it, otherwise the customer can't pay with a single click.
Unfinished card payments
If a customer starts a card payment but doesn't finish it, the system notifies both them and you once.
| Setting | Default | What it does |
|---|---|---|
| Enable unfinished card payment notifications | On | Only applies to online card orders. |
| Notify after the order (minutes) | 60 | Between 5 minutes and 7 days. |
| Customer email in Hungarian / Customer email in English | built-in template | You can edit the subject and text. Besides the placeholders above, you can also use {minutes}. |
This feature is independent of the general payment reminder.
